Privacy Policy for Fresh Hive Honey (Operated by Operating Softwares Ltd)
Effective Date: 21st September 2024
Operating Softwares Ltd, the owner and operator of FreshHiveHoney.com (“we,” “us,” or “our”), is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, store, use, and share your personal information in compliance with the General Data Protection Regulation (GDPR) and relevant Kenyan laws.
By using FreshHiveHoney.com (the “Website”), you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns about this policy, please contact us at info.operatingsoftware@gmail.com.
1. Information We Collect
We collect personal data to provide, operate, and improve our products and services for Health and Wellness Enthusiasts, Parents and Caregivers, and the Fitness and Sports Community. The types of personal data we collect include:
- Personal Identification Information: Name, email address, phone number, physical address, and payment information.
- Account Information: If you create an account, we may collect information such as your username and password.
- Transaction Data: Purchase history and details of your transactions with us.
- Usage Data: Information about how you use our website, including IP address, browser type, browsing patterns, and time spent on the website.
- Cookies and Tracking: We use cookies and similar tracking technologies to track your activity on our website and collect data that helps us improve our services. You can choose to disable cookies in your browser settings.
2. How We Use Your Data
We use your personal data to:
- Provide Services: Process and fulfill orders, manage payments, and deliver honey products.
- Customer Support: Respond to inquiries, provide support, and address any concerns.
- Improve Website Experience: Analyze data to understand user behavior, optimize our website, and enhance the customer experience.
- Marketing and Promotions: Send you promotional materials, special offers, and other communications related to our products if you have consented to receive them.
- Compliance with Legal Obligations: Comply with Kenyan law and regulatory requirements.
3. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Consent: You have given us clear consent to process your personal data for a specific purpose.
- Contractual Necessity: Processing is necessary to fulfill a contract with you (e.g., to deliver products).
- Legitimate Interest: Processing is necessary for our legitimate interests, such as improving our website and ensuring security, provided it does not override your rights.
- Legal Obligation: We process your data to comply with legal obligations.
4. How We Share Your Data
We do not sell or rent your personal information to third parties. However, we may share your data in the following ways:
- Service Providers: We work with third-party service providers (e.g., payment processors, delivery services) to facilitate our services. These third parties have access to your personal data only to perform specific tasks on our behalf and are contractually obligated to protect your information.
- Legal Requirements: We may disclose your data if required to do so by law or in response to a valid request by public authorities, including to meet national security or law enforcement requirements.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
5. Data Retention
We retain your personal data for as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with legal obligations. This includes retention periods required by Kenyan law, such as tax and accounting regulations.
When your personal data is no longer required, we will delete or anonymize it in a secure manner.
6. Security of Your Data
We take the security of your personal data seriously and implement industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. These measures include:
- Encryption: We use secure encryption to protect your data during transmission (e.g., SSL certificates).
- Access Control: Access to personal data is restricted to authorized personnel only.
- Monitoring: We regularly monitor our systems for potential vulnerabilities and attacks.
While we strive to protect your personal information, no system is entirely secure. If you suspect a data breach or have any concerns about the security of your data, please contact us immediately.
7. Your Rights
You have certain rights regarding your personal data, including:
- Right to Access: You have the right to request access to the personal data we hold about you and receive a copy of it.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain situations.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request its transfer to another data controller.
- Right to Object: You can object to the processing of your personal data for direct marketing or based on legitimate interests.
To exercise any of these rights, please contact us at info.operatingsoftware@gmail.com. We will respond to your request within 30 days in accordance with GDPR and Kenyan law.
8. International Data Transfers
Your data may be transferred to and processed in countries other than your own, including countries outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place to protect your personal data in accordance with GDPR requirements.
9. Children’s Privacy
Our website is not directed toward individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that we have collected personal information from a child without parental consent, we will take immediate steps to delete that data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the effective date at the top of the policy. We encourage you to review this policy periodically for any updates.
11. Contact Information
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:
Operating Softwares Ltd
Email: info.operatingsoftware@gmail.com
Address: Nairobi, Kenya
By using FreshHiveHoney.com, you acknowledge that you have read and understood this Privacy Policy, and agree to its terms and conditions.