Terms & Conditions

Terms and Conditions for FreshHiveHoney.com

Effective Date: 21st September 2024

Welcome to FreshHiveHoney.com, a website operated by Operating Softwares Ltd (“we,” “us,” or “our”). By accessing or using FreshHiveHoney.com (the “Website”), you agree to comply with and be bound by the following Terms and Conditions (“Terms”). Please read these Terms carefully, as they govern your use of our website and the purchase of our products.

If you do not agree with these Terms, you should not use the Website. For any questions, you can contact us at info.operatingsoftware@gmail.com.

1. General Information

2. Eligibility

By using this Website and placing orders, you confirm that you are:

  • At least 18 years of age.
  • Able to enter into legally binding contracts under applicable law.
  • Providing accurate and complete information when using our Website.

3. Products and Services

We offer honey and related products tailored for Health and Wellness Enthusiasts, Parents and Caregivers, and the Fitness and Sports Community. While we strive to provide accurate product descriptions, images, and availability, we cannot guarantee that the information is free of errors. Product availability and pricing are subject to change without notice.

4. Ordering and Payment

  • Order Acceptance: All orders placed on FreshHiveHoney.com are subject to acceptance. We reserve the right to cancel or refuse any order at our discretion, including orders that may contain errors or pricing inaccuracies.
  • Pricing: Prices are listed in the local currency (Kenyan Shillings, KES) and are subject to change without notice. Prices displayed at the time of purchase will apply.
  • Payment Methods: We accept a range of payment options, including credit/debit cards and mobile payment methods (e.g., M-Pesa). By providing payment information, you warrant that the payment method is valid and you are authorized to use it.

5. Shipping and Delivery

  • Shipping Policy: We offer shipping services to various locations within Kenya. Shipping charges and delivery times may vary based on your location. Full details on shipping can be found on our [Shipping Policy Page].
  • Delivery: We aim to deliver products within the estimated time frame provided, but we are not liable for any delays caused by third-party carriers.
  • Risk of Loss: The risk of loss and title for the products passes to you upon our delivery of the products to the carrier.

6. Returns and Refunds

  • Returns: We offer a return policy for defective or damaged goods. If your product is defective, damaged, or incorrect, please contact us within 7 days of delivery at info.operatingsoftware@gmail.com.
  • Refunds: Refunds will be processed once the returned product has been received and inspected. The refund will be made to the original payment method, excluding shipping fees. Products must be unused and in their original packaging for a refund to be processed.
  • Non-returnable Items: Due to the nature of our products, we do not accept returns for any perishable items, unless defective.

7. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in compliance with GDPR and Kenyan data protection laws. By using the Website, you consent to the practices outlined in our Privacy Policy.

8. Intellectual Property

  • Ownership: All content on the Website, including text, graphics, logos, images, product descriptions, and software, is the property of Operating Softwares Ltd or our content suppliers and is protected by intellectual property laws.
  • Usage: You may not reproduce, distribute, or use any content from the Website for commercial purposes without our express written consent.
  • Trademarks: “Fresh Hive Honey” and any related logos are trademarks of Operating Softwares Ltd. Any unauthorized use of these trademarks is prohibited.

9. User-Generated Content

If you submit reviews, comments, or other content to our Website, you grant us a non-exclusive, royalty-free, and perpetual right to use, reproduce, modify, and display such content across various media. You agree that any content you submit does not violate the rights of any third party and is not unlawful, abusive, or otherwise objectionable.

10. Disclaimer of Warranties

We strive to provide accurate and up-to-date information; however, the Website and all products are provided on an “as-is” and “as-available” basis. We make no warranties, express or implied, about the Website’s operation or the products we sell.

We disclaim all warranties to the maximum extent permitted by law, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

11. Limitation of Liability

To the fullest extent permitted by law, Operating Softwares Ltd and its affiliates will not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Website or your purchase of products. In no event shall our liability exceed the amount you paid for the products.

12. Indemnification

You agree to indemnify and hold harmless Operating Softwares Ltd, its directors, employees, and affiliates from any claims, liabilities, damages, and expenses, including legal fees, arising from your use of the Website or your violation of these Terms.

13. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or accuracy of any third-party websites. You acknowledge and agree that we are not liable for any damages or losses caused by third-party services linked from our Website.

14. Governing Law and Dispute Resolution

These Terms and Conditions, and any dispute arising out of or related to them, are governed by and construed in accordance with the laws of Kenya. You agree to submit to the exclusive jurisdiction of the courts in Nairobi, Kenya, for any disputes arising under these Terms.

15. Modifications to Terms and Conditions

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will take effect upon posting to the Website. It is your responsibility to review these Terms periodically. Your continued use of the Website after any changes are posted constitutes your acceptance of the updated Terms.

16. Termination

We reserve the right to terminate or suspend your access to the Website at our sole discretion if you violate these Terms or engage in unlawful activity.

17. Contact Information

If you have any questions or concerns regarding these Terms, please contact us:

Operating Softwares Ltd
Email: info.operatingsoftware@gmail.com
Address: Nairobi, Kenya

By using FreshHiveHoney.com, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.